Terms & Conditions

1. Acceptance of terms

By accessing or using Zelo, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, you may not use the platform.

These terms are versioned. Platform users see the same terms inside the product and accept the current version before continuing; the version identifier at the top of this page matches the one recorded with each acceptance.

2. The service

Zelo is a multi-tenant warehouse operations service for material catalogues, requests, picking workflows and operational visibility. Each subscribing company holds an isolated workspace, and access depends on its contracted Logistics tier.

Zelo grants a limited, non-exclusive, non-transferable licence to access and use the platform for the subscribing company's internal business purposes, subject to these terms.

3. Accounts and responsibilities

The subscribing company is responsible for the accounts it creates, for the accuracy of the data it enters, and for revoking access when a person leaves. Credentials are personal and must not be shared. Accounts with administrative or warehouse authority are required to use two-factor authentication. Each user is responsible for keeping their own authentication factors secure.

4. Term and renewal

Subscriptions run for the term recorded in the contract, with the selected products, usage limits and any contracted add-ons. Renewal, cancellation and plan changes take effect according to the dates registered in that contract.

5. Payment and refund

Charges follow the price registered in the contract for the annual term. A refund may be requested within thirty days of the start of the first term.

If a payment fails, access to paid features may be suspended until the account is brought up to date.

6. Acceptable use

The service may not be used to store unlawful content, to attempt access to another company's workspace, to probe or circumvent security controls, or to overload the platform through automated access outside the documented interfaces.

7. Ownership of data

Content entered or uploaded by a company remains that company's data. Zelo processes it to operate the service and meet legal obligations, as described in the Privacy Policy. Customer data is not sold or used to train external models.

The platform software and the technology in it remain the property of Zelo or its licensors.

8. Export, termination and archiving

A company may request an export of its data. The export is produced as an archive made available through a short-lived download link and removed from temporary storage afterwards.

On termination, the workspace is closed and the data is deleted within the period stated in the contract, except for records that must be retained as evidence or to satisfy a legal obligation.

9. Availability and support

Zelo aims to keep the service available and apply security updates, but availability commitments and support response times are only those written into the contract. Planned maintenance may interrupt access.

10. Limitation of liability

The service supports warehouse operations but does not replace inventory controls, workplace safety procedures or professional judgement. Records generated by the platform reflect information entered and confirmed by users. Zelo's liability is limited to the extent written into the contract and permitted by law.

11. Security incidents

If Zelo becomes aware of a security incident affecting a company's personal data, it will notify that company's registered administrator with the information available, in line with LGPD art. 48.

12. Changes to these terms

These terms are versioned. When a new version is published, users accept it before continuing to use the service, and each acceptance is recorded with its version, timestamp and originating address.

13. Governing law

These terms are governed by the laws of the Federative Republic of Brazil.

14. Contact

Questions about these terms? Write to juridico@zelosepara.com.br or contact us.